Wednesday, April 15, 2015

AMTRAK TRYING NEW DINING OPTION ON THE STAR

Amtrak is trying out a new dining option for passengers on their Silver Star service between Miami and New York. It's a route we know well: Every year we take the companion train, the Silver Meteor, to the Big Apple. Results should be interesting (but I'm pretty sure we would vote to stay with dining car service).

The details from Amtrak:

"Amtrak will offer passengers a lower-cost option for travel in our popular sleeping cars on one of our routes between New York and Miami. This offer will be available for travel between July 1 until the end of January 2016 on the Amtrak Silver Star (Trains 91 & 92), which operates daily between New York City and Orlando/Miami, via Washington, D.C., Columbia, S.C., and Tampa, Fla.

"Traditionally, Amtrak has bundled the cost of dining car meals into its charge for the sleeping car. Under this pilot program, these costs will be un-bundled to allow passengers to travel at a lower cost between the northeast, mid-Atlantic and Florida.


"All food service will be provided in a Café/Lounge car instead of a dining car. Passengers can purchase a selection of hot and cold sandwiches, snacks and other items in the Café.

"Passengers will continue to have the option of choosing traditional dining car service aboard the Amtrak Silver Meteor (Trains 97 & 98), which duplicates much of the Silver Star route. Dining car meals aboard the Silver Meteor are included in the sleeping car charge.

"Passengers with sleeping car accommodations on all Amtrak trains with sleeping car services, including the Star and Meteor, are provided complimentary morning coffee, chilled water and juices, meals delivered to their rooms upon request, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. At stations with ClubAcela®, sleeping car passengers also have same-day lounge access and pre-boarding privileges.

"Savings from typical sleeping car upgrade ('accommodation') charges during this trial on the Silver Star schedule are between 25 and 28 percent for bedrooms and roomettes, including popular stops such as Orlando, Tampa and Ft. Lauderdale. For example, the charge is about $140 lower for a bedroom and $65 lower for a roomette than previously between New York City and Miami.

"Since the upgrade charge is based on the size of the sleeping compartment, rather than the number of occupants, cost savings for passengers traveling alone can be significant.

"Over the next few months, Amtrak will closely watch customer reaction and market response to this service, as well as the cost consequences of this new service concept."

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